Warranty

Warranty & returns

Built to be ridden hard.

We trust our parts and we want you to trust them too. Most parts are backed by a 2 year warranty that even covers crash damage.* If it does not survive a crash within two years, we replace it. Here is exactly how we handle every situation.

2 Years

Crash damage covered

Best in the industry. If your part does not survive a crash within two years of purchase, we replace it for free.

No Fuss

Real support

Support can take different forms and we have flexibility in how we handle each situation. Our goal is to get you back riding.

Spares

Parts stay available

Wear items and spare parts stay in stock, so a worn out part never means replacing the whole product.

Situation Labor Parts Shipping
Defect (Warranty) Free Free Free
Crash Damage (within 2 years) Free Free Free**
Shipping Damage or Lost Free Free Free
Not Satisfied Free Free At cost
Return Free Free At cost
Exchange Free Free At cost
Upgrade or Config Change Free Retail cost At cost
Wear Out (From Use) Free Retail cost At cost

*Pumps and lanyards are not covered under the 2 year warranty.

**Free crash replacement shipping applies within Canada only. Outside Canada, crash replacement shipping is charged at cost, since international shipping adds cost and time. We will still look after you, and our dealers around the world can help you locally.

Need to make a claim?

Send us your order number, your bike details and a photo of the part. We will sort it out fast and get you back on the bike.

Contact us →
Customers rate us 5.0/5 based on 102 reviews.

Customers are saying

4.99 ★ (102)
Verified