Return Policy
Thank you for shopping with us. We hope you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, we are here to help. Please read our return policy below for details on how to return your item(s).
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Items must be in their original condition, unused, and with all original packaging and tags attached.
- Certain items, such as customized or personalized products, may not be eligible for return. Please check the product page for specific details.
How to Initiate a Return
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Contact Us: Email our customer service team at info@trialendurosolutions.com with your order number, item(s) you wish to return, and the reason for the return.
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Approval: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item(s) back to us.
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Shipping: Pack the item(s) securely and include the return authorization number inside the package. Please use a trackable shipping service to send the item(s) to our return address.
Return Shipping Costs
- The cost of return shipping is the responsibility of the customer.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment, minus the original shipping cost.
- Please allow up to 10 business days for the refund to appear on your account.
Non-Returnable Items
- Certain items such as personalized products, gift cards, and items marked as final sale cannot be returned.
Exchanges
- If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at info@trialendurosolutions.com with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.
If you have any questions about our return policy, please do not hesitate to contact us at info@trialendurosolutions.com.
Thank you for your understanding and cooperation.
